The item I received was used and did not come with everything listed. I am still in the process of installing since the instructions are terrible and I couldn’t find a video to save my life. The unit I received looks more like the unit sold on Amazon for $100 cheaper than the one show. On the website. Guess you could say I am pretty unhappy with the entire experience.
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had with our Smart Pad Door Lock XL.
We also understand your concern regarding the appearance and pricing of the unit compared to what was shown on our website.Please note that all products we fulfill are thoroughly checked prior to shipment. No refurbished product will be sent out unless explicitly stated in the product description on our website.
Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We will investigate this matter and take the necessary steps to prevent it from happening again. In the meantime, we would like to assist you with the installation process and address any other concerns you may have.
Please reach out to our customer support team at so we can provide immediate assistance and make this right for you. We appreciate your patience and understanding, and we hope to regain your trust.
I had some limited options for a smart lock because the door already had a mortoise lock. This lock required some additonal boring but the installation went well. The lock was ordered 10/21 and it didn't arrive until 11/14. This was a big problem because the lock that it was replacing was broken. The Connected Shop did a great job communicating and pushing the carrier for a resolution. The only reason I give this product a 4 start instead of a 5 star is because the setup instructions are difficult to understand and the voice responses from the unit are unintelligle. I can tell the words are english but I can't really understand what some of the words mean. This product is a good value for the money but it still needs some refining.
Thank you for sharing your experience with us! We're glad to hear that despite some challenges, the installation went well and our team could assist you effectively with the shipping delay. We appreciate your feedback on the setup instructions and voice responses; we'll definitely take that into consideration for future improvements.
Your satisfaction is important to us, and we're committed to continuously refining our products. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing The Connected Shop!
Although not yet installed, I already like how the lock looks. I bet installation won't take time either






