I did a lot of research before deciding on the Smart Door Lock XL. Unfortunately, once I recieved it I could not make it work properly. Tech support was very helpful, but I ended up returning the product as I did not have time to keep troubleshooting the connectivity issues. As a stand alone product it is awesome, but for the networking I needed there were several issues.
Thank you for taking the time to leave a review, and we're sorry to hear the Smart Door Lock XL ultimately wasn't the perfect fit for your needs. We appreciate the effort you put into researching smart locks before choosing ours.
We're glad to hear our tech support team was helpful, but understand the frustration of ongoing connectivity issues. While the Smart Door Lock XL functions well as a standalone product, we recognize the importance of reliable networking for a complete smart home experience.
We'd love to learn more about the specific connectivity problems you encountered. If you're open to it, perhaps a member of our technical team could reach out to discuss your experience in more detail. This would help us identify any potential improvements for future models.
Of course, we completely understand if you prefer not to revisit the issue. We appreciate your feedback and will use it to refine our product development and customer support processes.
Thanks again for choosing The Connected Shop.
Great product but the installation instructions were not clear (we had a professional install it). If we could figure out how to keep it from locking every time we go out the door that would nice.
Thanks for the review Drew! Happy you love the Smart Door Lock XL overall. Feel free to contact us about the auto-lock feature and other questions you may have regarding your item. As for the instructions, you may refer to this link for the animated user manual: https://theconnectedshop.com/pages/user-manual-smart-door-lock-xl







