I had an issue with my lock not functioning and they connected on a video call and explained how to fix the issue. Turns out that my contractor installed it incorrectly
Thank you for taking the time to share your positive experience with our Tech Support team. We're delighted to hear that they were able to assist you in resolving the issue with your lock.
We understand the importance of having a functioning lock for the security of your home or business. That's why our team is dedicated to providing knowledgeable and efficient support to our customers. It's great to know that our efforts were able to help you resolve the issue quickly and effectively.
We appreciate your feedback and will share it with our team to encourage them in continuing to provide excellent customer service.
Thank you for choosing our company. If you have any further questions or concerns, please don't hesitate to contact us.
We ordered this lock for our Airbnb and have been very happy with it so far. Managing guest access remotely is convenient, and the lock feels secure. Installation was not as difficult as I had anticipated, though we did have to contact them for some assistance. Our questions were quickly addressed by Genel from customer support. She was helpful throughout the entire process.
Overall, we’re very happy with the customer service and the lock looks great on the door. Definitely recommend it for anyone looking for a smart door lock for their rental property, or any property really.
Excellent quality and very easy to install, it is compatible with alexa and google Home without the need of an additional Gateway
Smart Door Lock Thick
We had a little delay getting our order and found out that it was coming from China… But their customer support was very good and the lock itself has all the features you’d want. We like the thumbprint feature, so as an owner we never need to punch in a code, but it does have rotating codes for AirBnB, remote unlock, key cards, and a physical key in case the batteries die. And I have it connected to Google home with all the other smart devices in the home which is a bonus. I had few choices in locks because of our beautiful antique door with a mortise lock, but I have no regrets with this one. I did have to increase the size of the mortise in the door, and drill new holes, because the old mortise was smaller, which requires a chisel and some skill, but the plate on this lock covers the old holes nicely. Awesome lock, 5 stars on quality but gave it 4 due to the delay receiving it.
Thank you so much for sharing your experience with our Smart Door Lock Thick! We're thrilled to hear that despite the slight delay in receiving your order, you found our customer support to be very accommodating. Ensuring your satisfaction every step of the way is our top priority.
It's wonderful to know that the lock's features, particularly the thumbprint access, have met your expectations. We understand the convenience and security it brings, especially with features like rotating codes for Airbnb guests and integration with Google Home and other smart devices in your home.
We appreciate your understanding regarding the adjustments needed for your antique door with a mortise lock. It sounds like you tackled the installation with skill and care, and we're glad to hear that the lock's design helped cover the old holes seamlessly.
Thank you for choosing our lock, and for your honest feedback. We strive for excellence in both product quality and service, and your review helps us improve. If you have any further questions or need assistance, please don't hesitate to reach out.
Once it’s working correctly, it will be great
Thank you so much for taking the time to leave a review! We really appreciate your feedback and are thrilled to hear about your experience with us. Your support means a lot to our team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us!