My last two homes have Therma Tru doors and I have always disliked having to use both hands to lock the door from the outside or the inside. The Smart Door Lock Slim is the perfect upgrade to the existing lock mechanism. To retrofit the door for the new lock does require two additional holes to be drilled, and to increase the size of the cutout for the handle. Once installed it works as advertised and works well. Access is via fingerprint, keycard, or code. The multipoint lock still works as well to secure the door. The deadbolt is now only used via the key slot and is a backup way to lock the door and prevent it from opening at all.
Dealing with the company was great. Dimitri was very helpful as I asked over a dozen questions before/after purchasing because I knew once I start the install and put new holes in the door there was no going back. They even provided a tech video call and David was very helpful.
I would highly recommend this to anyone looking for the ease of entry and exit.
I would give it five stars if the mobile app was better than the Tuya app, which I already use for other home automations. The ability to lock the door remotely, enable/disable passage mode and set the times when passage mode is enabled/disabled would make this solution perfect. Also, and knowing every door is different, there was very little help installing it on a Therma Tru door so answering my questions was great because I did a DIY install and it just works.
Hi Russ,
Thank you so much for sharing your experience with us. We’re really happy to hear that the Smart Door Lock Slim made such a great difference on your Therma Tru door and brought the ease of access you were looking for.
It’s wonderful to know Dimitri and David were able to support you every step of the way, especially with such a hands-on DIY installation. We truly appreciate you taking the time to walk through your process. Your notes about the app and added features are extremely helpful, and we’ve passed them along to our tech team as we keep improving our user experience.
Thank you again for trusting us with your project. We’re thrilled the lock is working well for you, and we appreciate your recommendation more than you know.
After the measurements and confirmation, the lock arrived in about two weeks cost me about $150 to install for my commercial aluminum door. I can’t say it was easy but nothing complicated instructions were OK to follow.
Hello Robert,
Thank you for sharing your experience! We're really happy to hear everything arrived as expected and that your new smart door lock is now installed and working great on your commercial door. Your note about the instructions is also valuable and our team continuously refines them to make setup even clearer for future users.
We appreciate your trust in The Connected Shop and hope your new lock brings convenience and peace of mind every day. If you ever need assistance in the future, our team’s always here to help!
The auto lock that is built in is the only issue we have with the door lock, no way to turn it off thru the app, only option is onsite, turning on the passage feature. Not a good option for a rental setup requiring 50 - 60 code entry per day because the door locks immediately behind the guest.
It is a good lock and will work well in residential setting or a low activity property, but for rentals and the lack of being able to turn this built in feature off, not a good choice for us. Since we had to modify the door, we are stuck with it for now .
Very happy to find a digital lock option for our door with a frost glass insert The slim design worked perfectly. Malcolm was great to work with for installation Only thing that could be improved is the digital display is hard to see when the sun shines on it.
Hello Anne,
Thanks so much for sharing your experience! We're glad to hear the Smart Door Lock Slim was a perfect match for your glass door and that Malcolm made the installation smooth. Your feedback about the display is truly appreciated—it helps us continue improving to better meet our customers’ needs. We look forward to assisting you again in the future. Once again, thank you for taking the time in leaving this review, it means a lot to our team!
Love this thing! Took me years to find a smart door lock for our ThermaTru French Doors. Have everyone in our family’s finger finger print program. The tech and customer support staff were super responsive!!!! Totally impressed by the service and product!
Hi John,
Thank you for taking the time to leave such a positive review of our smart door lock slim. We are thrilled to hear that you love the product and that you have found it to be a great solution for your ThermaTru French Doors.
We are especially pleased to hear that you were impressed with our tech and customer support staff. We strive to provide our customers with the best possible service, and we are glad that our efforts were reflected in your experience.
We appreciate your feedback and we will continue to work hard to provide our customers with the best possible products and services.
I appreciate that they refund the lock it okay but the locksmith say unable to install for the sliding lock with the business double door so I just returned it
Thank you for sharing your feedback regarding your recent purchase of the sliding lock. We understand that the product, unfortunately, did not meet your specific needs due to compatibility issues with your business double door. We sincerely appreciate your understanding and patience throughout this process.
We're pleased that we were able to issue a prompt refund for the lock. We value your business and the opportunity to serve you. We're committed to learning from this experience and improving our product offerings and compatibility information to better assist customers like yourself in the future.
Thank you again for your understanding and for choosing our company. We hope to have the opportunity to serve you better in the future.