Beautiful lock. Works perfectly with app use. I recommend it.
The installation instructions are not detailed enough. Also the programming instructions are not accurate, I am not getting the prompts listed in the instructions.
Thank you for sharing your feedback regarding the installation and programming instructions for our product. We apologize for any confusion or inconvenience this may have caused.
Your satisfaction is our priority, and we're here to help. If you find the instructions lacking in detail or accuracy, please don't hesitate to reach out to us for assistance. Our team is readily available to provide support with the product features and address any questions or concerns you may have.
Additionally, we would be happy to send you the comprehensive User Manual for the product, which may provide more detailed guidance on installation and programming.
Please find it here: https://theconnectedshop.com/pages/user-manual-fingerprint-smart-door-lock
Furthermore, if you require technical assistance, our experts are at your disposal to ensure a smooth setup process.
Your feedback is invaluable to us, and we appreciate the opportunity to improve our product and service. Please feel free to contact us anytime if you need further assistance or clarification regarding your product.
Speaks to you in Chinese until you figure out how to change it with the instructions that are poorly translated. Doesn’t recognize thumbprint 50% of the time even if programmed multiple times. No silent mode
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you've experienced with our product. While these problems do not occur frequently, we understand how frustrating they can be.
We are committed to ensuring that all our shipped products are correctly configured and set to English. Our team is actively working to improve our quality control processes to prevent such occurrences in the future.
Regarding the thumbprint recognition issue, we apologize for the inconsistency you've encountered. Our technical team is investigating this matter to enhance the reliability of this feature. In the meantime, please ensure that your thumbprint is registered in various positions for better accuracy.
We have updated our user manuals to provide clearer and more helpful instructions. Additionally, our dedicated customer support team is always available to assist you with any issues or questions you may have.
Your satisfaction is our priority, and we app
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We're genuinely sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we strive to provide a positive experience for all of our customers. We would greatly appreciate the opportunity to learn more about what went wrong and how we can make it right. Please feel free to reach out to our customer service team so we can address your concerns and work towards a resolution.
Great service
Thank you so much for taking the time to leave a 5-star review for your purchase of our Fingerprint Smart Door Lock. We are thrilled to hear that you had a great experience with our service!
Your positive feedback means a lot to us and reinforces our commitment to providing high-quality products and exceptional customer service. If you have any further comments or need assistance, please feel free to reach out.
Thank you again for your support.
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